ExchangesIf you need to exchange a item for another size, the product must be returned in 'as new' condition with the original packaging and/or tags. Book a click & collect slot below and in the notes box let us know what size and item you are returning and what size and item you wish to swap it for, note there may be a difference in price which you would need to pay in store.
Returns & Exchanges
ReturnsWe operate a flexible and fair refund / returns policy. Basic items as new in re-saleable condition with tags are refunded immediately In cases where the goods are normal stock items, we will accept them back into stock* for refund or exchange within 14 days of purchase, after 28 days we will exchange only. If we agree to accept an item for return or refund the product must be returned in 'as new' condition with the original packaging and/or tags. Just book a click and collect slot below and let us know in the text box what you are returning.Items returned as faulty within 6 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be repaired. If this is not possible a refund or replacement will be given. If there is any dispute into the cause of a fault i.e. caused by a child, washed wrongly etc, we will return the item to the manufacturer for analysis and decide the appropriate outcome dependant on the results.Items over 6 months old will be dealt with at the discretion of CrClothing. * Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty:• Goods made or supplied to order• Socks and tights removed from packaging• Under garments• Swim Wear